Can I pay my water bill even if I do not have my Statement of Account (SOA)?
Yes, just provide your Account Name, Account Number to the cashier. Otherwise, an erroneous Account Name, Account Number will result in the misposting of your payment.
What happens if I overpay my bill?
Overpaid amounts shall be credited to your next billing.
What is the minimum amount that MBWD bills its concessionaires?
Assuming that monthly water consumption is zero, the minimum (0-10cu.m.), billed amount for the different classification are as follows:
Residential – 210.00
Commercial B – 315.00
Commercial A – 367.50
Full Commercial – 420.00
Bulk – 630.00
I didn’t receive my bill this month. Does that mean I don’t owe anything?
No, you should receive a bill every month even if it’s zero balance. If you do not receive a bill please call our office and make sure you don’t owe anything.
Why did MBWD disconnect my water service?
Water service connections are disconnected by MBWD for the following reasons:
• Failure to pay on or before the due date
• Presence of illegal connection/ illegal reopening
• Arrears
What are the requirements in applying for new water service connection?
Valid ID’s – any of the following:
• GSIS ID
• Driver’s License
• Company ID
• Passport
• Postal ID
• Philhealth
• SSS ID
• PRC License
• Voter’s ID
• TIN
• Senior Citizen/ PWD ID
Can I request for a temporary/ permanent disconnection?
Yes, for as long as you don’t have any outstanding balance and only registered MBWD customers can do so.
How do I request for water service reconnection?
Reconnection fee must be paid upon request for reconnection of disconnected accounts and obligation paid in full will mean continuance of the privileges of service connection. A reconnection fee of P300.00 will be charged to all temporarily disconnected accounts.
How do I avail of a senior citizen discount?
Senior Citizen customers consuming 30 cubic meters or less are entitled to a 5% discount in the basic charge, pursuant to the Expanded Senior Citizens Act of 2010.
Requirements:
• Barangay Clearance
• 1pc 2 x 2 picture
• Xerox Copy of Senior Citizen I.D.(back to back)
• Xerox Copy of 1 Valid I.D.(back to back)
(PhilHealth, Voter’s ID, Postal ID, Driver’s License, etc.)
• Attend Seminar/ Orientation
(Every Wednesday at 10:00AM)
What are the requirements needed to file change of ownership?
• Authorization letter coming from the existing concessionaire
• Barangay Clearance
• Cedula (Current Year)
• VALID ID (Xerox)
• Attend Seminar (Every Wednesday 10am-11am)
• Other requirements as advised by the Customer Service
Why is my billing higher than usual and what to do initially?
There are many factors why there is an abrupt increase in your billing, but the most common factors are:
• Increase in the number of users under the same account
• A leak after the water meter
• Un-monitored water usage or consumption
• Un-noticed dripping of water
• Un-noticed damaged/ defective float valve of Rest rooms water closet
• Leakage in your line or at the meter
What to do before going to the office
• Turn off all faucets and other fittings wherein water can flow out
• Check you line or your faucets and fittings for leakage/s
• If leak is not visible, check your water meter. Do the indicators continue to turn even if there is no usage of water? If yes, there is a leakage.
• Proceed to the office and report your observation to the Customer Service Assistant (CSA). The CSA will then advise you to obtain the services of a plumber to repair your line. A plumber from the MBWD has a minimum charge of P300.00 but this depends on the repairs to be done. Materials costs shall likewise be shouldered by you.
• If leak is at the water meter, proceed to the office for repairs or replacement of water meter. Repairs will be carried out by MBWD personnel and as such, no cost will be charged against you.
• Consumption is corrected due to usage of a defective meter.
• Proceed to the office and report the matter to a Customer Service Assistant (CSA) or to a person in charge of billing. It may be that your previous water meter is defective or stuck-up and it is only at this time that your exact usage is recorded.
What are the two common types of leakages?
LEAKAGE BEFORE METER – this should be reported to the office so that necessary repairs will be effected immediately. Leaking is located at the service line before the water meter, this does not affect the reading on the meter. Most of the time, this is manifested either by water seeping out of the ground or simply a wet ground. Leaking is found at the meter; more often, this will affect the reading on the meter because water had already passed through the vane wheels and gears inside the meter. Aside from abrupt increase in consumption, this is detectable through water coming out of the meter.
LEAKAGE AFTER METER – this leakage originates at the junction after the meter and all pipes and fittings attached thereto including, but not limited to, faucets and shower valves.
Is repair for a leakage free?
• Repair for leakage before the meter is free and will be carried out by MBWD personnel.
• Repair for leakage after the meter will be carried out by a plumber. Material costs shall be shouldered by the concessionaire as well as the plumber labor.
Why does my bill reflect an unpaid amount which I already settled the previous month(s)?
You may have settled your balance after the due date or your payment may have been erroneously posted to another account. If this is the case, you may show the proof of payment for validation and correction.
What are the regular office hours?
MWBD is open from Mondays to Fridays 8:00 am to 5:00 pm. No noon break If you have a concern or you want to report a leakage on Saturdays, Sundays or holidays, you may proceed to the office and leave a message to the guard-on-duty.
