FRONTLINE SERVICES

I. NEW SERVICE CONNECTION
Who may avail?
Any interested person, firm or corporation may avail of the services offered by the Metro Bangued Water District, provided that:

  • The service connection shall be installed within the water service area of the Metro Bangued Water District.
  • The applicant, location, the lot/building owner has no outstanding account with the Metro Bangued Water District.
  • The applicant is at least of legal of age.

What are the requirements?

  1. Photocopy of any valid ID of the Applicant (any or one of the following)
    • Company ID
    • Driver’s License
    • PRC/SSS/GSIS ID
    • Postal ID
  2. Barangay Clearance
  3. Residence Certificate (current year)
  4. Barangay/Municipal/Department of Public Works and Highways Permit (if road
    crossing/road excavation, others)
  5. Attend orientation (conducted weekly-every Wednesday, 10:00-11:00 am)
    at the Metro Bangued Water District office.
  6. Fully accomplished Service Application Form
  7. New Service Connection Fee – P 4,900.00

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Inquire

Provide
Information

5 minutes

Front Desk
Officer of the Day

2.

Fill up New Service Application Form

Check Filled-up Forms


10 minutes

Customer Service Assistant

3.

Submit Documentary
requierments

Check/Verify
documents


5 minutes

Customer Service Assistance

4.

Pay Corresponding fees/charges

Accept payment and issue Official Receipt


5 minutes

Cashier

5.

Attend Orientation/Seminar

Conduct Seminar


1 hour

Commercial Division Manager
Technical Division Manager

6.

Site Inspection/Report Preparation


1 hour

New Service Connection Inspector

7.

Approval


20 minutes

Commercial Division Manager
Technical Division Manager

8.

Wait for Schedule

Install the Connection


2 hours

General Manager
Technical Crew

END OF TRANSACTION

II. RECONNECTION
Who may avail?- Concessionaires with inactive connections.
What are the requirements?
Old water bill receipt
Reconnection Fees/Charges

    1. Disconnected for overdue account

Additional fee is disconnected outside/pull out meter
this will be charged in addition to the reconnection fee stated above300.00

Within 24 hours no fee
1 day to 7 days 300.00
8 days to 15 days 500.00
16 days to 1 month 700.00
More than 1 month to 5 months 1000.00
More than 5 months above 2000.00
    1. Applied Temporary Disconnection – 300.00

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Present old water bill receipt/fill-up request form

Check filled-up request form

5 minutes

Customer Service Assistant

2.

Pay water bill & other charges

Accept payment and issue Official Receipt


5 minutes

Cashier

3.

Approve Request


5 minutes

Commercial Division Manager

4.

Wait for Schedule

Install and Reconnect the meter


30 minutes

Technical Crew

END OF TRANSACTION

 

III. PAYMENT
Who may avail? – Active/Regular Concessionaires

What are the requirements
Water bill receipt

Schedule of availability of Service
Monday-Friday 8:00 AM – 5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

PAYMENT: OFFICE COLLECTION (for water bill)

1.

Present water bill

Verify

3 minutes

Teller

2.

Pay Water Bill

Accept payment & Issue Tellers Receipt


5 minutes

Teller

IN CASE NO WATER BILL/S PRESENTED

1.

Inquire

Verify

3 minutes

Desk Officers of the Day

2.

Pay Water Bill

Accept payment & Issue Tellers Receipt


5 minutes

Teller

END OF TRANSACTION

Note: ADDITIONAL TELLERS SHALL BE DESIGNATED AND FAST LANE COUNTER SHALL BE SET-UP DURING PEAK PERIODS OF COLLECTION.

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

PAYMENT: OFFICE COLLECTION (for non-water bill)

1.

Present bill statement

Verify

1 minute

Teller

2.

Pay

Accept payment & Issue Official Receipt


2 minutes

Cashier

PAYMENT: BANK COLLECTION (For Water Bill)
AUTHORIZED BANK – RANG-AY BANK BANGUED BRANCH
Taft St., Zone 5, Bangued, Abra

PNB Bangued Branch (formerly Allied Banking Corporation)
Taft St., Zone 5, Bangued, Abra

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Present Water Bill

Verify

1 minute

Bank Teller

2.

Pay

Accept payment & Issue Official Receipt


2 minutes

Bank Teller

END OF TRANSACTION

 

IV. CALIBRATION OF WATER METER
Who may avail?
– Active/Regular Concessionaires
Non members of Metro Bangued Water District

Service Fees/Charges
-Variable depending on the extent of work to be done

What are the requirements?
Old water meter bill receipt (For active/regular concessionaires)

Service Fees/Charges
-Php 200.00 per meter

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill up Request Form

Check Filled-up Request Form/Provide information

5 minutes

Front Desk
Officer of the Day

2.

Approve Request


3 minutes

Technical Division Manager

3.

Pay

Accept Payment & Issue Official Receipt


3 minutes

Cashier

4.

Wait for Schedule

Calibrate


1 hour

Technical Crew

END OF TRANSACTION

V. TRANSFER OF SERVICE CONNECTION

Who may avail?
– Active/Regular Concessionaires

What are the requirements?
Old water meter bill receipt

Service Fees/Charges
-Variable depending on the extent of work to be done

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Present old Water bill receipt/Fill-up request form

Check Filled-up Request Form/Provide information

5 minutes

Front Desk
Officer of the Day

2.

Wait for Schedule

Site Inspection


30 minutes

Service Connection Inspector

3.

Approved Request


3 minutes

Commercial Division Manager

4.

Pay Water Bill (balance and closing bill)

Accept payment and issue Official Receipt


3 minutes

Cashier

5.

Wair for Schedule

Transfer Meter/Connection


2 hours

Technical Crew

END OF TRANSACTION

VI. REQUEST FOR TEMPORARY SERVICE DISCONNECTION

Who may avail?
– Active/Regular Concessionaires

What are the requirements?
-Old water meter bill receipt

Service Fees/Charges
-Variable depending on the extent of work to be done

Schedule of availability of Service
-Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill up Request Form

Check Filled-up Request Form/Provide information

5 minutes

Front Desk
Officer of the Day

2.

Approve Request


3 minutes

Technical Division Manager

3.

Wait for Schedule

Get the Meter/and Plugged the Meter Stand


1 hour

Technical Crew

END OF TRANSACTION

VII. REQUEST FOR IN-HOUSE/AFTER METER PLUMBING SERVICE
Who may avail? – Active/Regular Concessionaires

What are the requirements? – Old water bill receipt

Service Fees/Charges? – Variable depending on the extent of work to be done, minimum of 300.00.

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill-up Request Form

Check Filled-up Request Form/Provide information

5 minutes

Front Desk
Officer of the Day

2.

Inspection/Cost Estimation


45 minutes

Water/Sewerage Maintenance Man Supervisor

3.

Approved Request


15 minutes

Technical Division Manager/General Manager

4.

Pay

Accept payment and issue Official Receipt


3 minutes

Cashier

5.

Wait for Schedule

Repair


2 hours

Technical Crew

END OF TRANSACTION

VIII. REQUEST FOR REPAIRS, MAINTENANCE AND TECHNICAL ASSISTANCE

A. LEAKS

Who may avail? – Active/Regular Concessionaires

What are the requirements? – Old water bill receipt

Service Fees/Charges? None

Schedule of availability of Service
Monday-Friday 8:00 AM – 12:00NN ;  1:00 PM-5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

A. MAINTENANCE/SERVICE LINE LEAKS

1.

Report

Prepare Maintenance Order

5 minutes

Front Desk
Officer of the Day

2.

Inspection


1 hour

Water/Sewerage Maintenance Man Supervisor

3.

Approve


10 minutes

Technical Division Manager

4.

Repair


3 hours

Technical Crew

B. METER/GATE VALVE/METER STAND LEAKS

1.

Report

Prepare Maintenance Order

5 minutes

Front Desk
Officer of the Day

2.

Inspection


30 minutes

Water/Sewerage Maintenance Man Supervisor

3.

Approve


10 minutes

Technical Division Manager

4.

Repair


3 hours

Technical Crew

END OF TRANSACTION

B. LOW PRESSURE

Who may avail? – All concerned Citizens

What are the requirements? – Old water bill receipt

Service Fees/Charges? None

Schedule of availability of Service
7 days a week – (anytime)

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report

Prepare Maintenance Order

5 minutes

Front Desk
Officer of the Day

2.

Inspection


1 hour

Water Service Connection Supervisor

3.

Approve


10 minutes

Technical Division Manager

4.

Repair


3 hours

Technical Crew

END OF TRANSACTION

NOTE: For Saturdays, Sundays and Holidays, nor during office hours – report to the
Technical Division Manager

C. HIGH CONSUMPTION

Who may avail? – Active/Regular Concessionaires

What are the requirements? – Old water bill receipt

Service Fees/Charges? None

Schedule of availability of Service
Monday – Friday 8:00 AM – 12:00 NN 1:00PM – 5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill-up request form

Check filled-up request form

5 minutes

Customer Services Assistant

2.

Conduct investigation/Submit Report


1 hour

Customer Services Assistant/Investigator

3.

Wait for the result

Inform/Advice Concessionaire of the investigation


10 minutes

Commercial Division Manager

END OF TRANSACTION

IX. ISSUANCE OF A PROMISSORY NOTE

A Promissory Note is a special privilege granted to concessionaires who want to request deferment of their scheduled disconnection for their failure to pay their monthly obligation/amortization.

Who may avail? – Active/Regular Concessionaires

What are the requirements? – Old water bill receipt

Service Fees/Charges? None

Schedule of availability of Service
Monday – Friday 8:00 AM – 12:00 NN 1:00PM – 5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill-up request form

Check filled-up request form

5 minutes

Customer Services Assistant

2.

Conduct investigation/Submit Report


1 hour

Customer Services Assistant/Investigator

END OF TRANSACTION

X. HANDLING OF COMPLAINTS

Complaints can be made thru telephone calls, text messages or visit at the office during office hours from Monday to Friday.
Nature of Complaints

  • No billing notice
  • High Consumption billing
  • Erroneous reading

Who may avail? – Active/Regular Concessionaires

What are the requirements? – Old water bill receipt

Service Fees/Charges? None

Schedule of availability of Service
Monday – Friday 8:00 AM – 12:00 NN 1:00PM – 5:00PM

How to Avail of the Service?

Step

Applicant/Client

Service
Provider

Duration of
Activity

Person-In-Charge

1.

Report/Fill-up complaint form

Receive accomplished complaint form/refer to concerned division

3 minutes

Front Desk Office of the Day

2.

Wait for the result

Accomodate complaint


5 minutes

Concerned Division/Personnel

3.

Wait for the result

Initiate appropriate action or advice if necessary


45 minutes

Concerned Division/Personnel

END OF TRANSACTION