HANDLING OF COMPLAINTS
Complaints can be made thru telephone calls, text messages or visit at the office during office hours from Monday to Friday.
Nature of Complaints:
- No billing notice
- Erroneous reading
- High consumption billing
- Who may avail?
- Active/Regular Concessionaires
- What are the requirements?
- Old Water Bill Receipt
- Service Fees/Charges?
- Schedule of Availability of Service?
- Monday – Friday 8:00 AM – 12:00 NN 1:00 PM – 5:00 PM
How to Avail of the Service?
|Step||Applicant/ Client||Service Provider||Duration of Activity||Person- In -Charge|
|1.||Report/ Fill-up Complaint Form||Receive Accomplished Complaint Form/ Refer to Concerned Division/ Complaint Form/ Refer to||3 minutes||Front Desk Office of the Day|
|2.||Wait for the Result||Accommodate Complaint||5 minutes||Concerned Division/ Personnel|
|3.||Wait for the Result||Initiate Appropriate Action or Advice if necessary||45 minutes||Concerned Division/ Personnel|
|END OF TRANSACTION|