HANDLING OF COMPLAINTS

Complaints can be made thru telephone calls, text messages or visit at the office during office hours from Monday to Friday.

Nature of Complaints:

1. No billing notice
2. Erroneous reading
3. High consumption billing
4. Others

• Who may avail?
  • Active/Regular Concessionaires

• What are the requirements?
  • Old Water Bill Receipt

• Service Fees/Charges?
  • None

• Schedule of Availability of Service?
  • Monday – Friday 8:00 AM – 12:00 NN             1:00 PM – 5:00 PM

 

How to Avail of the Service?

Step	Applicant/ Client	Service Provider	Duration of Activity	Person- In -Charge
1.	Report/ Fill-up Complaint Form	Receive Accomplished Complaint Form/ Refer to Concerned Division/ Complaint Form/ Refer to	3 minutes	Front Desk Office of the Day
2.	Wait for the Result	Accommodate Complaint	5 minutes	Concerned Division/ Personnel
3.	Wait for the Result	Initiate Appropriate Action or Advice if necessary	45 minutes	Concerned Division/ Personnel
		END OF TRANSACTION