Complaints can be made thru telephone calls, text messages or visit at the office during office hours from Monday to Friday.

Nature of Complaints:

  1. No billing notice
  2. Erroneous reading
  3. High consumption billing
  4. Others
  • Who may avail?
    • Active/Regular Concessionaires
  • What are the requirements?
    • Old Water Bill Receipt
  • Service Fees/Charges?
    • None
  • Schedule of Availability of Service?
    • Monday – Friday 8:00 AM – 12:00 NN             1:00 PM – 5:00 PM


How to Avail of the Service?

Step Applicant/ Client Service Provider Duration of Activity Person- In -Charge
1. Report/ Fill-up Complaint Form Receive Accomplished Complaint Form/ Refer to Concerned Division/ Complaint Form/ Refer to 3 minutes Front Desk Office of the Day
2. Wait for the Result Accommodate Complaint 5 minutes Concerned Division/ Personnel
3. Wait for the Result Initiate Appropriate Action or Advice if necessary 45 minutes Concerned Division/ Personnel